FAQ'S
Do you offer exchanges and returns?
All sales are final. Due to the nature of our product & sanitary purposes we do not offer refunds or exchanges of any products. If an item may be considered defective, please email LashxLashes@gmail.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 7 days from the day of delivery. If the product is deemed defective by Lashx Lashes, you will be eligible for a replacement of the same item only.
All sales are final. Due to the nature of our product & sanitary purposes we do not offer refunds or exchanges of any products. If an item may be considered defective, please email LashxLashes@gmail.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 7 days from the day of delivery. If the product is deemed defective by Lashx Lashes, you will be eligible for a replacement of the same item only.
LOST OR STOLEN PACKAGES
Please note, we are not responsible for orders after they are sent to shipping carrier. Refunds will not be issues on behalf of LAshx Lashes in the case of a delayed, lost or stolen package(s), Please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
Processing time is 1-2 business days. For regular orders with the exception on orders placed Fridays after 12pm, or during the weekend or Holidays, these orders will be processed the next business day.
Please note, we are not responsible for orders after they are sent to shipping carrier. Refunds will not be issues on behalf of LAshx Lashes in the case of a delayed, lost or stolen package(s), Please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
Processing time is 1-2 business days. For regular orders with the exception on orders placed Fridays after 12pm, or during the weekend or Holidays, these orders will be processed the next business day.
Refuse or Return Packages
For In case of a Refuse or Return packages the shipping and handling fees will be charged to the payment form selected during checkout, and will be charged to customer. Also a reshipping fee of $8.99 will be charge in case of a reshipment.
Incorrect Shipping information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders will be $8.99. Lashx Lashes is not responsible for any lost or stolen packages shipped.
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders will be $8.99. Lashx Lashes is not responsible for any lost or stolen packages shipped.
OFFERS AND PROMOTIONS
Lashx Lashes occasionally offers special offers and promotions. Customers can apply one promotion code per order and promotion codes cannot be applied to multiple promotions or discounted items. Lashx Lashes offers free U.S. shipping on all orders over $75. (after discounts and before taxes).
Promotional Exclusions
*Free Gift on any orders offer cannot be combined with other discount codes and offers. Limited time only. Limit one Gift per order, WHILE QUANTITIES LAST. Free Gift cannot be returned or exchanged. Free Gift selection is random however, in some cases customers may have the ability to make their selection in the shopping bag. Lashx Lashes reserves the right to modify or cancel promotions, free gifts at any time without notice.
Only orders placed during the promotion can take advantage of the Promotional Prices. NO rain checks will be given.
Coupon & Discount Codes Promotional/Sales: *Exclusions apply. Discount code not valid on selected item, collections, already discounted and new items. Enter promotion code at checkout to apply discount. Minimum $X order value. Some codes automatically applied during checkout.
% OFF Sale: *Exclusions apply. Discount not valid on selected items, collections, already discounted and new items. Additional discounts codes can’t be combined.
$ Value Sale or Promo: *Exclusions apply. Additional discounts codes can’t be combined.
Buy One, Get one Free Promo/Sale: *Limit one free gift per order. Minimum order value to redeem, see promo for details. Additional discounts codes can’t be combined. While supplies last.
Free Shipping no code needed: *Free shipping applies to U.S. customers only. Cannot be combined with another discount. Minimum $75.00 USD purchase to qualify.
New Products: *Additional discounts can’t be applied. While supplies last.
Bundles/ Sets/ Limited Edition: *Additional discounts can’t be applied. While quantities last.